Why Exceptional Customer Support Should Never Be Treated as a “Cost Center”
Most business leaders can rattle off the benefits of cutting expenses: quarterly earnings beat, leaner headcount, and immediate budget relief. Too often, that mindset drives one of the biggest decisions a company makes: how it handles customer support. In an effort to save money, many organizations turn to cheap outsourcing options, offshoring customer service to […]
Building Stronger Associations in a Shifting Economy: How Smart Management Drives Membership, Engagement, and Growth
Over the past few years, associations and nonprofit membership organizations have navigated a period of economic uncertainty that has reshaped how members engage, give, and participate. Rising costs, changing professional expectations, and tighter budgets have pushed many organizations to rethink how they deliver value and sustain growth. While some associations are feeling pressure from slower […]
Collections at a Crossroads: How Consumer Behavior, Technology, and Compliance Are Reshaping Debt Recovery in 2026
The Modern Collections Reality Today’s delinquent accounts are influenced by more than missed payments. Inflation, healthcare expenses, and everyday cost pressures have created consumers who are more cautious, more selective, and less responsive to outdated outreach methods. At the same time, technology has reshaped how people interact with nearly every financial obligation. Consumers expect clarity, […]
Evictions Are Surging and Tenant Screening Needs to Evolve Beyond the Basics
Across the United States, eviction filings have rebounded sharply from their pandemic-era lows. While the country is not experiencing a single, universal “all-time high” at the same moment, recent data shows eviction activity reaching historic or near-historic levels in many states and major metro areas, with filings remaining well above pre-pandemic norms nationwide. According to […]
Q3 – Market Trends in Debt Collection
The collections industry is rapidly evolving. Economic pressures, regulatory shifts, and digital transformation are reshaping how agencies operate, and how consumers respond. For organizations relying on collections to stabilize revenue, understanding these trends is critical. Below are five key market trends shaping debt collections thus far in 2025. Digital Transformation & AI-Driven Operations AI and […]
