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Schedule a complimentary consultation to explore how we can support your business.
Your call center is the living, breathing heart of your customer service operations.
Make sure it delivers on your brand promise. FirstPoint Call Center provides high-touch support that’s engaging, responsive, and knowledgeable. Our flexible solutions and highly trained agents can handle everything from routine inbound inquiries and emergency response, to outbound sales and surveys, and any specialized situation that requires person-to-person connection.
Our award-winning teams provide comprehensive, process-driven support, including:
Inbound Call Support:
- Customer inquiries
- Technical support and help desk
- Order tracking and payment processing
- Appointment scheduling and reminders
- Product and warranty information
- Upsells and sales enhancements
Outbound Call Support:
- Sales and follow-ups
- Telemarketing, promotions, and upsells
- Market research and surveys
Specialized Solutions:
- Disaster recovery, overflow, and after hours
- Customer feedback and retention strategies
- Quality assurance and performance reports
Our US-based operations offer 24/7/365, multi-channel, and multilingual support.
Ready to get started?
Schedule a complimentary consultation to explore how we can support your business.
Client Testimonials
Anonymous
Anonymous
Customized. Comprehensive. Customer-Focused.
FirstPoint Call Center extends your service capabilities with integrated support that seamlessly aligns with your business. Our professionally-trained agents are equipped to handle any situation with ease and expertise. Our tailored staffing, script development, and scenario training are designed to ensure a perfect fit with your existing systems and processes, and meet your KPIs and maximize your ROI.
Continuous, round-the-clock support
Custom Staffing, Scripting, and Scenario Training
Winning Customer Service
BENEFITS OF CALL CENTER OUTSOURCING
Enhance customer relationships
Quickly resolve inquiries, provide technical support, and process orders efficiently to boost satisfaction and retention. Maximize upselling and cross-selling opportunities to increase revenue and customer value.
Drive strategic growth
Expand market reach through targeted sales calls and follow-ups, increasing brand visibility and converting prospects into loyal customers. Conduct market research and surveys to gather valuable customer feedback and strengthen relationships.
Ensure business continuity
Be prepared for any contingency with disaster recovery and overflow support, maintaining service quality during high-volume periods or emergencies. Gather service quality and performance metrics for continuous improvement and operational efficiency.
