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Q3 – Market Trends in Debt Collection
August 20, 2025
The collections industry is rapidly evolving. Economic pressures, regulatory shifts, and digital transformation are reshaping how agencies operate, and how consumers respond. For organizations relying
Why Outsourcing to U.S.-Based Call Centers Boosts Customer Satisfaction and Your Bottom Line
August 7, 2025
Outsourcing your call center needs doesn’t mean sacrificing quality or brand loyalty… it means elevating both. When done strategically, outsourcing can significantly improve customer satisfaction
The Debate Over Medical Debt Reporting: Why Healthcare Debt Collection Matters More Than Ever
May 5, 2025
In recent news, the Consumer Financial Protection Bureau (CFPB) has finalized a rule barring lenders from including unpaid medical debt in consumer credit decisions. This