Ready to get started?
Schedule a complimentary consultation to explore how we can support your business.
Ready to get started?
Schedule a complimentary consultation to explore how we can support your business.
Our Mission: Expert people, processes, and technology to help companies thrive, comply, and expand.
Powered by dedicated and skilled people, elevated by modern technology, and driven by a spirit to innovate, FirstPoint optimizes operational back-office efficiencies.
We prioritize the human touch and craft customized solutions, while adhering to, and often exceeding, all compliance standards.
We propel client growth, believe in transparency always, and ensure every interaction reflects our dedication to unparalleled service and client success.
Our Story: A Legacy of Trust, Excellence, and Innovation
FirstPoint’s roots trace back to the 1906 and Greensboro Merchants Association. By 1940, the thriving association evolved into the Credit Bureau of Greater Greensboro, Inc.
Throughout the 1980s, the company diversified through a series of strategic acquisitions to meet business’s growing needs for human-centered, back-office services.
FirstPoint Holdings was officially formed in 2001, unifying our divisions of Debt Collection, Call Center Services, Background Screening, and Association Management under one brand umbrella.
Today, FirstPoint is a family of resources with over 300 employees and an outstanding reputation for professionalism and compliance, driven by our legacy and unwavering commitment to clients and the community.
Meet Our 2024 Board of Directors - Executive Committee
Chairman of the Board
David Parrish,
Operating Partner at New Page Capital
Vice Chairman
John Thomas,
President at IDeACOM of Central NC, Inc.
Treasurer
Anita Bachmann,
CEO at UnitedHealthcare
Immediate Past Chairman
Richard Beard,
President & CEO of Greensboro Sports Foundation
Past Chairman
Clarence McDonald,
Market Executive at Wells Fargo
Why Choose FirstPoint?
The leaders whose dedication and experience make us who we are.
Legacy &
Trust
FirstPoint stands on a century-long foundation of integrity, transparency, and professionalism. These core values are embedded in every facet of every engagement.
People &
Partnership
We prioritize the human element in all that we do. Our people-driven services and consultative approach ensure agile solutions and unparalleled customer service, always.
Excellence &
Compliance
We hold ourselves to the highest compliance standards, adhere to all industry regulations, and have earned industry-specific professional certifications held by less than 200 US organizations.
Innovation &
Adaptability
We leverage the leading technologies to enhance operational efficiencies and drive scalability. Our entrepreneurial spirit and flexibility keeps us and our clients ahead of industry trends.
Scope &
Impact
FirstPoint’s track record for human-centered back-office operations, alleviating risk and responsibility, makes us a trusted resource partner to businesses and organizations.
G. Mark Prince, CEO & President, FirstPoint, Inc.
