Ready to get started?
Schedule a complimentary consultation to explore how we can support your business.
Managing millions in outstanding receivables is more than a balancing act—it’s a critical factor in protecting your profit margins.
Our team acts as an extension of your finance department, helping you recover payments and maintain customer relationships, and—especially important for utility companies—reducing costly service disconnections by reaching customers before it’s too late. With a legacy dating back to 1946, we understand the needs and the nuances of collections. FirstPoint Collections specializes in maximizing recovery through our professional, ethical, and fully compliant process.
Our Association of Credit and Collection Professionals (ACA) accredited team provides expert, process-driven services, including:
- Comprehensive Debt Recovery: Primary, Secondary, Tertiary
- Extended Business Office Support
- Multichannel Contact (Agent, IVR, Letter, Email, Text)
- Data-Driven Decisions & Metrics
- Multilingual Collection Services
- Secure Data Handling
- Client Portal Access
- Regulatory Compliance Expertise & Certifications
Our custom, scalable solutions are infused with dignity and respect to maximize collections, preserve your customer relationships, and minimize risk.
Ready to get started?
Schedule a complimentary consultation to explore how we can support your business.
Client Testimonials
Julie A.
Susan W.
Reliable. Respectful. Results-Driven.
Our team holds prestigious certifications, including ACA and BluePrint, and maintains SOC 2 Type I and II attestation for data security. As the first agency to earn DebtNext accreditation, we adhere to strict confidentiality standards, including FDCPA and FCRA. Leveraging advanced technology innovations such as texting, emailing, and debt setoff, we maximize collection efforts while ensuring seamless communication and recovery. With a clean compliance record and competitive fee structures, we offer unparalleled service that’s both scalable and secure.
BENEFITS OF COLLECTIONS OUTSOURCING
Maximize recovery rates
Advanced data analytics, industry-specific expertise, and multi-channel outreach to engage debtors faster and more effectively yields superior collection outcomes.
Protect brand reputation
The industry’s most rigorous certifications and accreditations assure accountability, consistency, and ethical practices that keep your reputation rock solid.
Save time and resources
Focus on core operations and driving your business forward while we handle the challenges of outreach, debt negotiation, and recovery.
