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Primary Care Physicians Practice

The Situation

A primary care physicians office had been using a local law firm that "specialized" in medical debt collections. Their results were very poor. Accounts were never worked. It was difficult to get a quick answer from the firm when trying to determine if the patient had made any payments or set-up a payment plan. 

The Solution

After considering several vendors and receiving an outstanding recommendation from another healthcare facility, the physician’s office chose FirstPoint Collection Resources’ Bad Debt Collection service. The office staff noticed immediate results. Within the first thirty days of using FirstPoint, calls started coming in from patients trying to resolve their past due balances. Prior to using FirstPoint, the office rarely, if ever, received account resolution calls from these patients.  

What the client has to say?

“We had more collection accounts paid in full within the first three months of using FirstPoint than we had in a year with our previous collection agency.”

- Director of Business Office