Lois Line
Since 1998, Lois has led FirstPoint’s Background Screening division, bringing extensive expertise in compliance and operational standards. With decades of industry experience, she has built and optimized teams, processes, and databases to enhance client service, financial tracking, and sales operations. She ensures regulatory compliance, supports industry certifications, and has played a key role in acquisitions […]
Carolyn Gallimore
Carolyn Gallimore is a seasoned Vice President with 37 years of experience in the collections industry, currently based at our Corporate Offices in Greensboro, NC. She holds a BA in Business Administration and numerous certifications, including ACA Scholar and FDCPA Certification. Since 2002, she has led FirstPoint Collection Resources, Inc., overseeing staff compliance, mentoring management, […]
Shayla Taylor
With a comprehensive background spanning executive roles in both for-profit and non-profit sectors, Shayla has honed her leadership skills in business operations and financial management. Throughout her career, Shayla has demonstrated her commitment to excellence by providing strategic direction and operational oversight to various associations. Her visionary approach, coupled with a profound understanding of client […]
Bill Howard
Bill is the Sr. Vice President and Chief Operating Officer of FirstPoint’s Collections, Call Center, and Background Screening divisions. With over 25 years of experience in debt collection, call center services, and credit management, Bill leads operations, sales, and strategic growth initiatives across these business lines. Previously, Bill served as Senior Vice President at FirstPoint […]
Brad Joyner
Since joining the company in 2009, Brad has played a pivotal role in driving technological innovation and excellence. Throughout his tenure, Brad has led impactful projects spanning various divisions, including Collections, Call Center, Background Screening, and Association Management. His commitment to upholding high standards in security has been instrumental in safeguarding the organization’s data and […]
Anthony Robertson
His duties encompass implementing and overseeing financial controls and accounting policies, budgeting and forecasting, treasury operations, as well as spearheading the HR department. Anthony is also adept at navigating consumer compliance regulations, particularly those concerning FDCPA and FCRA. He holds a Bachelor of Science degree in Accounting from Virginia Polytechnic Institute and State University and […]
Mark Prince
For many years Mr. Prince has been actively involved and served as a leader on many corporate boards and charitable organizations. He is currently serving on the boards of the Greensboro Sports Foundation, Gateway University Research Park, Inc., UNCG’s Board of Visitors, East Greensboro NOW, Business High Point Chamber, Downtown Greensboro Inc., and Greensboro Economic […]
