Collections at a Crossroads: How Consumer Behavior, Technology, and Compliance Are Reshaping Debt Recovery in 2026
The Modern Collections Reality Today’s delinquent accounts are influenced by more than missed payments. Inflation, healthcare expenses, and everyday cost pressures have created consumers who are more cautious, more selective, and less responsive to outdated outreach methods. At the same time, technology has reshaped how people interact with nearly every financial obligation. Consumers expect clarity, […]
Q3 – Market Trends in Debt Collection
The collections industry is rapidly evolving. Economic pressures, regulatory shifts, and digital transformation are reshaping how agencies operate, and how consumers respond. For organizations relying on collections to stabilize revenue, understanding these trends is critical. Below are five key market trends shaping debt collections thus far in 2025. Digital Transformation & AI-Driven Operations AI and […]
The Debate Over Medical Debt Reporting: Why Healthcare Debt Collection Matters More Than Ever
In recent news, the Consumer Financial Protection Bureau (CFPB) has finalized a rule barring lenders from including unpaid medical debt in consumer credit decisions. This move is poised to impact around 15 million Americans, eliminating approximately $49 billion in medical debt from credit reports and boosting scores by an average of 20 points (AP News). […]
