You’re Not Losing Revenue, You’re Letting It Sit Uncollected
Every year, businesses across industries write off millions of dollars in receivables that could still be collectable, if they had the manpower, strategy, and expertise to pursue them. Too often, aging accounts receivable are left to linger on the balance sheet, draining cash flow and reducing profitability, simply because internal teams are overwhelmed, under‑equipped, or […]
The Rising Tide of Background Check Litigation: Why HR + CRAs Must Act as Partners, Not Vendors
Over the past several years, employers and consumer reporting agencies (CRAs) have faced a notable increase in litigation related to background checks, particularly under the Fair Credit Reporting Act (FCRA) and Title VII of the Civil Rights Act as enforced by the Equal Employment Opportunity Commission (EEOC). What once were occasional compliance cases have grown […]
Why Exceptional Customer Support Should Never Be Treated as a “Cost Center”
Most business leaders can rattle off the benefits of cutting expenses: quarterly earnings beat, leaner headcount, and immediate budget relief. Too often, that mindset drives one of the biggest decisions a company makes: how it handles customer support. In an effort to save money, many organizations turn to cheap outsourcing options, offshoring customer service to […]
Building Stronger Associations in a Shifting Economy: How Smart Management Drives Membership, Engagement, and Growth
Over the past few years, associations and nonprofit membership organizations have navigated a period of economic uncertainty that has reshaped how members engage, give, and participate. Rising costs, changing professional expectations, and tighter budgets have pushed many organizations to rethink how they deliver value and sustain growth. While some associations are feeling pressure from slower […]
Collections at a Crossroads: How Consumer Behavior, Technology, and Compliance Are Reshaping Debt Recovery in 2026
The Modern Collections Reality Today’s delinquent accounts are influenced by more than missed payments. Inflation, healthcare expenses, and everyday cost pressures have created consumers who are more cautious, more selective, and less responsive to outdated outreach methods. At the same time, technology has reshaped how people interact with nearly every financial obligation. Consumers expect clarity, […]
Evictions Are Surging and Tenant Screening Needs to Evolve Beyond the Basics
Across the United States, eviction filings have rebounded sharply from their pandemic-era lows. While the country is not experiencing a single, universal “all-time high” at the same moment, recent data shows eviction activity reaching historic or near-historic levels in many states and major metro areas, with filings remaining well above pre-pandemic norms nationwide. According to […]
FirstPoint Background Screening Named No. 3 HRO Today’s 2025 Baker’s Dozen Mid-Market List!
We’re thrilled to announce that FirstPoint Background Screening Resources has been recognized by HRO Today Magazine as one of the top background screening providers in the nation, earning a place on the 2025 Baker’s Dozen Customer Satisfaction Ratings for Pre-Employment Screening! This recognition is especially meaningful because it’s based entirely on feedback from our clients […]
Q3 – Market Trends in Debt Collection
The collections industry is rapidly evolving. Economic pressures, regulatory shifts, and digital transformation are reshaping how agencies operate, and how consumers respond. For organizations relying on collections to stabilize revenue, understanding these trends is critical. Below are five key market trends shaping debt collections thus far in 2025. Digital Transformation & AI-Driven Operations AI and […]
Why Outsourcing to U.S.-Based Call Centers Boosts Customer Satisfaction and Your Bottom Line
Outsourcing your call center needs doesn’t mean sacrificing quality or brand loyalty… it means elevating both. When done strategically, outsourcing can significantly improve customer satisfaction while saving your organization thousands over time. Here’s why it works. According to Deloitte, 78% of businesses that outsource say they feel positive about their outsourcing relationship, citing improved efficiency […]
The Debate Over Medical Debt Reporting: Why Healthcare Debt Collection Matters More Than Ever
In recent news, the Consumer Financial Protection Bureau (CFPB) has finalized a rule barring lenders from including unpaid medical debt in consumer credit decisions. This move is poised to impact around 15 million Americans, eliminating approximately $49 billion in medical debt from credit reports and boosting scores by an average of 20 points (AP News). […]
