Q3 – Market Trends in Debt Collection
The collections industry is rapidly evolving. Economic pressures, regulatory shifts, and digital transformation are reshaping how agencies operate, and how consumers respond. For organizations relying on collections to stabilize revenue, understanding these trends is critical. Below are five key market trends shaping debt collections thus far in 2025. Digital Transformation & AI-Driven Operations AI and […]
Why Outsourcing to U.S.-Based Call Centers Boosts Customer Satisfaction and Your Bottom Line
Outsourcing your call center needs doesn’t mean sacrificing quality or brand loyalty… it means elevating both. When done strategically, outsourcing can significantly improve customer satisfaction while saving your organization thousands over time. Here’s why it works. According to Deloitte, 78% of businesses that outsource say they feel positive about their outsourcing relationship, citing improved efficiency […]
The Debate Over Medical Debt Reporting: Why Healthcare Debt Collection Matters More Than Ever
In recent news, the Consumer Financial Protection Bureau (CFPB) has finalized a rule barring lenders from including unpaid medical debt in consumer credit decisions. This move is poised to impact around 15 million Americans, eliminating approximately $49 billion in medical debt from credit reports and boosting scores by an average of 20 points (AP News). […]
The Importance of Secure Background Screening: Beyond Certifications
In today’s digital age, protecting sensitive personal data is more important than ever—especially when it comes to background screening. A recent data breach at a major U.S. employee screening company has exposed the personal information of over 3.3 million individuals, including Social Security numbers, credit card details, and government identification. This alarming incident underscores the […]
