Since 1998, Lois has led FirstPoint’s Background Screening division, bringing extensive expertise in compliance and operational standards. With decades of industry experience, she has built and optimized teams, processes, and databases to enhance client service, financial tracking, and sales operations. She ensures regulatory compliance, supports industry certifications, and has played a key role in acquisitions and system development, streamlining client access to services. Lois also oversees customer service and sales support teams, develops training programs, and adapts staffing to evolving business needs.
